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Workers Comp Lawyers Protect Employee Rights
If your injury is due to negligence on the part of your employer and you accept compensation through workers comp, you will not be able to sue to recover further damages even if the injury was more extensive than it seemed.
If you suspect the insurance company is purposefully slowing down a process - losing paperwork, demanding you jump through hoops, it may be that they are stalling for time. They may be waiting for the statute of limitations to run out so that you cannot bring a lawsuit.
You should consult with a workers comp lawyer if you believe your employer to have been negligent or if you are suspicious of the insurance company's way of dealing with you. Find out if you have reason for a lawsuit to get the compensation you deserve.